Have a question about Amazon home delivery?
Our frequently asked questions may provide an answer!

How do I know if my Amazon Flex home delivery application has been received? 

After the application is submitted, you will receive a confirmation email stating that your application has been received. Once the application is processed, you will receive another message stating when you will start receiving deliveries.

How can someone register or participate from the home delivery program?

In order to participate in the Amazon Flex home delivery program, must fill out the application. Click here for the application.

Is the program available to those who live outside of Delaware? 

No, the Amazon home delivery program is intended for Delawareans without transportation or for those who are unable to leave their home to visit local food pantries. Please dial 2-1-1 from your phone for help finding resources in your area.

When will I receive my deliveries?

You may receive a delivery any of the following days – Monday, Tuesday, Wednesday or Thursday. Friday deliveries are for weekend meal kits through the Backpack Program. Boxes are shipped in bulk so names or home addresses will not be put on the boxes.

How often will I receive a delivery?

You will receive a delivery once a week.

How can I sign up my children to receive Backpacks?

The children must live in your household and accounted for when you filled out the application. You may email us your child/children information to homedelivery@fbd.org you will receive a confirmation email saying that your information has been updated. Please allow up to three business days for a response.

How can I stop deliveries? 

You may email us at homedelivery@fbd.org to cancel your deliveries, please allow up to three business days for a response.

How can I update my contact information? 

You may email us your updated information to homedelivery@fbd.org you will receive a confirmation email saying that your information has been updated and will provide an effective date. please allow up to three business days for a response.

My family and I have food restrictions, can you accommodate that?

Given the limited resources for this program, we are unable to accommodate allergies within families.